Shipping and Returns Policy
Shipping
All standard delivery will take between 3-5 days.
Special Delivery Guaranteed® - guaranteed to arrive the next working day by 9am or 1pm depending on the option used*.
International shipping varies.
* All customers will receive a tracking number*
Our Standard Returns Policy:
Our policy lasts 28 days. If 28 days have gone by since you received your goods, then unfortunately we can’t offer you a refund or exchange.
Customers are responsible for paying to return any goods.- But we will refund your original shipping delivery cost!
If you are returning an item(s) back for an exchange, your item(s) will be checked by our returns team and then we will dispatch your new item(s) usually on the same day (all returns are usually checked within 3-5 working days of them arriving back).
Please ensure all goods returned are in their original packing and unworn.
Sunray-online@hotmail.com
with your ORDER NUMBER (Starting with #HJS) for return authorisation.