Shipping and Returns Policy

Shipping

All standard delivery will take between 3-5 days.

Special Delivery Guaranteed® - guaranteed to arrive the next working day by 9am or 1pm depending on the option used*.

International shipping varies.

All customers will receive a tracking number*

 

Our Standard Returns Policy:

Our policy lasts 28 days. If 28 days have gone by since you received your goods, then unfortunately we can’t offer you a refund or exchange.

We want to ensure you are always happy when shopping with us. You have 14 days from the goods received date to contact us if you wish to return an item(s) for a refund or exchange and then a further 14 days to get the goods back to us (total 28 days). We can also accept returns for a credit note.
 

Customers are responsible for paying to return any goods.- But we will refund your original shipping delivery cost!

If you are returning an item(s) back for an exchange, your item(s) will be checked by our returns team and then we will dispatch your new item(s) usually on the same day (all returns are usually checked within 3-5 working days of them arriving back).

Please ensure all goods returned are in their original packing and unworn.

To return an item(s) please e-mail  

Sunray-online@hotmail.com

with your ORDER NUMBER (Starting with #HJS) for return authorisation.
Please make sure you contact us before returning an item.